What are some of the potential issues online banking customers may encounter?

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Online-only banks are popular alternatives to traditional banks, offering services such as no overdraft fees and prepayment options. But if something goes wrong with your account, you can’t just go to a branch to fix it. As Consumer Reports discovered, finding someone to help you can be harder than you think.

If you need to troubleshoot an issue with your online-only account, you may need to get creative. Try to find the company’s main number online and ask to be transferred to the CEO’s office. Explain your situation clearly and remind yourself to be kind no matter how frustrated or angry you are.

Another option is to head to social media. Send a direct message to the company on Twitter instead of a public tweet.

Give the company a chance to fix the problem before making a scene publicly. He may appreciate that and give you a faster and more helpful answer.

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Chime, the largest online-only bank, told CR it plans to offer comprehensive 24/7 customer service.

If you are still having problems, you can file a complaint with the Consumer Financial Protection Bureau.

If you believe you have received poor service, be sure to report it to the Better Business Bureau.

And before choosing a service, it’s always a good idea to check the BBB website to see what consumers are saying about the company.

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Copyright 2021 by KSAT/Consumer Reports – All Rights Reserved.

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