Online banking has become the new norm for most young adults and students, and when you can no longer open the app and manage your finances, panic begins to set in. This has been the case for thousands of VyStar customers, including many University of North Florida (UNF) students, as the company’s new mobile banking feature has been down since May 13.
Entering its sixth week of frustration, customers seem to be questioning their loyalty to the popular company.
VyStar recently invested $20 million in Nymbus, a provider of banking technology solutions. VyStar chose Nymbus as a partner for its new online banking platform in July 2021. Since then, the company’s mobile banking system has been down and problems are cropping up left and right, leaving loyal customers anxious and annoyed. .
Among those frustrated customers is Tajah Wims, a sophomore at UNF who is studying accounting. Wims had problems accessing his VyStar online banking services.
“I haven’t been able to see my accounts for weeks and until this week I couldn’t pay my credit card statement,” Wims replied to a Spinnaker instagram survey.
Serving more than 800,000 people, VyStar is a relatively popular bank that currently allows around 200 connections per minute, CEO Brian Wolfburg said News4Jax last month. Essentially less than one percent of customers could access their account at any time as of the end of May.
The only options left for customers are to call support or visit a VyStar bank, but those who have tried to contact VyStar about these issues say they have only encountered waiting lists of customers. an hour with hundreds of customers in front of them ready to complain.
Amelie Peterson, a second-year student at UNF studying graphic design, attested to the long wait times and said that when she tried to access her online banking services, she was signed up for a waiting list of over 400 people.
Another defeated VyStar customer and UNF student is Tory Crawford, a criminal justice student.
“It’s not as convenient as it used to be to access my account anymore,” she said. “It’s really frustrating.”
There’s still no timeline for when VyStar’s online and mobile banking might be back up and running, leaving many customers wondering whether they should keep waiting or try their luck elsewhere.
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