VyStar Credit Union Customers Frustrated After 5 Days of Online Banking Problems

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JACKSONVILLE, Florida. – An outage of VyStar Credit Union’s web and mobile banking platforms is now in day 5. People lined up inside the Springfield VyStar branch on Wednesday afternoon.

VyStar tells us there’s no concern that a cyberattack or ransomware attack caused these outages – he says it started with a planned outage on Friday to move to a new platform and for many this failure is in progress.

VyStar Credit Union claims that all member funds and data are safe, secure, and accurate on its backend system. But many members are nervous about not being able to see their accounts for themselves on the web or mobile app — or finding their balances inaccurate when they can log in.

VyStar member Ariel Taylor said she hasn’t been able to check her account on the app since Friday. “It was a little more difficult to call and get someone on the phone or to show up at the ATM to find out my balance.”

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Donnie Trednick, who says he’s done business with VyStar for nearly two decades, has the same problem. “It’s quite irritating.” He says it’s especially frustrating when it comes to business accounts.

“We are investors, we buy houses and fix them,” Trednick said. “We have to come and do transactions here that are normally scheduled because I can’t be sure my car bill will be paid and all that stuff is going on.”

VyStar says the automatic payments are still ongoing, but Trednick says he’s not taking a risk on something he can’t see for himself.

“But yeah, I’m sure they’re looking after the business,” Trednick said. “But, I’m not going to wait and find out. I have people to pay.

VyStar still does not have an answer on when the problem can be fixed.

Internet network security consultant Chris Hamer says that while this negatively affects a lot of people, members shouldn’t panic.

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“We don’t know the cause,” Hamer said. “We do not know the estimated time for the repair. But I’m reasonably certain there are plenty of IT folks out there who aren’t sleeping and are desperately trying to resolve the situation while maintaining security.

And again, VyStar claims that the banking functions themselves work, but not the system that displays them online and on the app.

Additionally, VyStar accounts are federally insured up to $250,000.

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