Standard Bank customers have been unable to log into its mobile banking app or internet banking since Thursday morning.
Descent detector showed a significant increase in complaints about Standard Bank’s services from around 11.30am.
The majority of reports were tagged as relating to “online banking”, “mobile banking” and “online connection”.
The graph below shows the increase in complaints of Standard Bank’s Thursday morning outages on Downdetector.
Several Twitter users also said they couldn’t access the app or log in to internet banking.
A number of complaints have expressed frustration that the issue seems to be recurring.
A MyBroadband employee also tried to open the app and received the notification below.
The bank told MyBroadband that it is aware of difficulties connecting to its digital channels.
“Our technical teams are working to resolve the issue as soon as possible,” he said. “We apologize for the inconvenience caused.”
Customers were asked to dial *120*2345# on their cell phones for cell phone banking in the meantime.
the Standard Bank Status Page shows that the bank first became aware of the issue at 11:38 a.m.
He has since informed his customers with repeated messages that he is investigating the issue.
Update — 17:06
Standard Bank has informed MyBroadband that issues with logging in to its mobile banking app and internet banking have been resolved.
“Our technicians have been working tirelessly to restore services to these banking channels,” the bank said.
“Unfortunately, efforts to restore these services to full functionality have taken longer than expected. For this, we sincerely apologize.