Standard Bank uses AWS technology to boost Sharia-compliant banking services – TechEconomy.ng

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Standard Bank, which offers a range of Shariah-compliant banking solutions, is introducing a dedicated call center line for its Shariah banking customers, which is powered by state-of-the-art technology and promises to provide customers with personalized and efficient customer service experiences.

Asma Latiff, Head of Operations and Distribution, Standard Bank South Africa, explains that the Shari’ah Banking call center is powered by two cutting-edge technology platforms, Amazon Connect and Salesforce, which enable the bank to provide customers with top-notch support.

The platforms are state-of-the-art technologies that enable the new call center to respond quickly to customer inquiries and proactively resolve any issues related to Standard Bank’s products and services.

The bank launched the Shari’ah Banking Call Center on March 9, 2022, which aims to resolve customer queries remotely and efficiently while meeting all Shari’ah Banking requirements.

The dedicated line will be open from 8:00 a.m. to 9:00 p.m. on weekdays and from 8:00 a.m. to 4:00 p.m. on weekends, allowing customers to contact the bank’s customer service after hours.

“The Amazon Connect platform incorporates artificial intelligence and machine learning technology, which performs the functions of sorting through massive amounts of data, connecting the dots, and surface relevant information at the right time,” says Latiff. “It also analyzes data to identify any emerging product issues and summarizes and tracks follow-up tasks after customer calls.”

Ameen Hassen, Head of Shari’ah Banking, Standard Bank Group, said the launch of the line dedicated to Shari’ah Banking customers is in line with the bank’s strategy to become a platform services organization. that puts the bank’s customers and their experiences first.

“The bank’s future-ready transformation journey in 2025 means that we are constantly looking for new ways to serve our customers and that we are always looking for partners and solutions that serve our customers wherever and whenever they are. they need it.

“Standard Bank is proud to be one of the first banks to provide Shariah-compliant banking services with the most sophisticated technologies available. We are ready to offer modern banking with traditional values ​​to our valued customers.

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