Singapore DBS suffers second day of online banking disruption


Adds user comments, DBS details

SINGAPORE, November 24 (Reuters)DBS Group Holdings Ltd DBSM.SISoutheast Asia’s largest bank, faces disruptions to its online banking services for the second straight day on Wednesday after service disruptions began on Tuesday morning, leading to customer complaints.

“Services were restored early this morning. Unfortunately, yesterday’s digital banking issue reoccurred and it affected our services,” Singapore-based DBS said on its Facebook page on Wednesday.

The disruption to its online services, including a payment app, is the biggest DBS has faced in about a decade.

Singapore is the largest retail and wealth management market for DBS, which also does business in places like Hong Kong, Indonesia and India.

DBS did not specify the cause of the disruption.

DBS’ Facebook post drew more than 2,000 comments, with users saying they couldn’t log into their digital bank accounts, while some demanded compensation.

“How long will it take to get it fully restored and operational? It’s incredibly frustrating when I need to access my funds,” said user Nicole Lou.

(Reporting by Chen Lin in Singapore; Editing by Anshuman Daga and Christopher Cushing)

(([email protected]; Twitter @chenlin_sg;))

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