The Chamber of Savings Banks (CTB) has assured the banking public of continuity of banking services under stricter quarantine measures and strongly encourages its customers to switch to digital transactions.
In a statement, BTC said it wanted to “ensure continuity of banking services to the public, even amid the rise of omicron.”
“Most (if not all) branches/units and branch units of our member banks are open to serve the public. Although some bank branches are closed in certain areas due to affected bank employees, banks are rotating their staff to keep other branches open,” BTC said.
The group said customers “can transact at any nearby open branches, as well as digital platforms – mobile banking, online onboarding and ATMs are available” and that banks have split teams across all of their branches since the pandemic began. This is to allow operations to continue “when a team is exposed and needs to be quarantined”.
“Banks are maximizing the use of contact centers and the use of digital channels (Instapay, Pesonet, QR code facility and payment providers) and treasury agents. Their account managers are also working from home and using their remote tools to continue serving their customers,” CTB said.
Last Friday, January 7, the Bangko Sentral ng Pilipinas (BSP) issued its own public assurance of continued provision of money and services under Alert Level 3.
The BSP has reminded all its supervised financial institutions or BSFIs to “strictly adhere to minimum health protocols to safeguard the safety and well-being of bank staff and customers.”
The BSP also encourages the public to use online banking and digital payment services for “safer and more efficient financial transactions”.
In the meantime, central bank services such as open market operations, PhilPaSS settlements and the cash withdrawals service will remain open and “unimpeded”.
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