Santander announces major changes in banking services that will affect every customer from this summer

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Santander is reducing its branch opening hours from July in what it says is a response to long-term trends in customer behavior.

The changes mean branches will operate from 9.30 a.m. to 3 p.m. on weekdays, instead of until 4.30 p.m. The bank said branch staff will still be available for pre-booked face-to-face appointments between 3 p.m. and 5 p.m., should customers require assistance that cannot be provided through other channels. or earlier in the day.

The bank said the number of customers using its branches fell by a third (33%) in the two years before the coronavirus pandemic, and by another 50% in 2020 and 12% in 2021.

The changes will take place from July 18 and Santander said there would be no branch closures as part of the changes, adding that all of its 450 locations will remain open every day of the week.

There will also be no forced layoffs or reduction of employees’ working hours as a result.

The bank plans to boost its telephone support for customers and said branch staff will be trained to help over the phone alongside their current face-to-face roles.

The reshuffle will also see 316 branches switch from opening from 9.30am to 4pm on Saturdays to a half-day service, closing at 12.30pm.

However, in-person appointments can still be made at these branches until 4 p.m.

Meanwhile, 76 branches will retain their current half-day opening hours on Saturdays and 58 locations will remain closed on Saturdays.

The bank said the changes reflect a thorough review of when customers use its branches.

Richard Owen, Head of Branches at Santander, said: “These changes will allow us to maintain our existing branch network while providing significant additional capacity to support customers who wish to speak to us by telephone.

“We have seen a continued reduction in branch usage over several years, both before and since the peak of the pandemic, with many customers preferring to transact digitally or contact us by phone.

“We want to make sure we have the right mix of channels to help our customers, however they choose to do business with us.”

Santander said he would write to the branch’s regular customers to explain the new opening hours and offer assistance.

Complete list of Santander branches reducing Saturday opening hours

More than 300 branches in Santander will switch from opening from 9:30 a.m. to 4 p.m. on Saturdays to a half-day service closing at 12:30 p.m.

Scotland

  • Aberdeen
  • Ayr
  • Cumbernauld
  • Dumfries
  • Dundee
  • Dunfermline
  • East of Kilbride
  • Edinburgh
  • Elgin
  • Glasgow Argyll Street
  • Glasgow Byres Road
  • Newton Mearns in Glasgow
  • Glasgow Rutherglen
  • Paisley Perth
  • Stirling

Rest of UK and Ireland

  • Abingdon
  • Altrincham
  • And more
  • Armagh
  • Ashford
  • Ashton-Under-Lyne
  • Aylesbury
  • Ballymene
  • Banbury
  • Bangor, Wales
  • Bangor Main Street, Northern Ireland
  • Barkingside
  • Barnett
  • Barnsley
  • Barnstaple
  • Wheelbarrow
  • Basildon
  • Basingstoke
  • Bath
  • Bedford
  • Belfast
  • beverly
  • Bexleyheath
  • Billericay
  • Birkenhead
  • Birmingham King’s Heath
  • Birmingham Union Street
  • Bishops Stortford
  • Blackburn
  • Blackpool
  • blue water park
  • Blythe
  • Bognor Regis
  • Bolt
  • Boreham Wood
  • Bournemouth
  • Bracknell
  • Bradford
  • Braintree
  • Brent Cross
  • Brentwood
  • Bridgend
  • Bridgewater
  • Brighton
  • Bristol, The Galleries
  • Bristol Kingswood
  • Brixton
  • Bromley
  • Burgess Hill
  • Burnley
  • Burton-on-Trent
  • Bury St Edmunds
  • Bury
  • Camberley
  • Cambridge
  • camden town
  • Canterbury
  • Canvey Island
  • Cardiff
  • Carlisle
  • Chatham
  • Chelmsford
  • Cheltenham
  • Chester
  • Chesterfield
  • Chichester
  • Chippenham
  • Chorley
  • christchurch
  • Cirencester
  • Clacton
  • Clapham Junction
  • Colchester
  • Colwyn’s Bay
  • Cooktown
  • Coventry
  • Crawley
  • Crewe
  • Croydon – George Street
  • North end of Croydon
  • Darlington
  • Dartford
  • Derby rue Saint-Pierre
  • Derby Market Square
  • Didsbury
  • Doncaster
  • Dover
  • Downpatrick
  • Dudley
  • dunstable
  • Durham
  • Ealing
  • Eastern ham
  • Eastbourne
  • Eastleigh
  • Edgware Road
  • Edgeware
  • Eltham
  • Enfield
  • Epsom
  • Evesham
  • Exeter
  • Falmouth
  • Fareham
  • Farnborough
  • Farnham
  • Finchley
  • Folkestone
  • Formby
  • Gateshead Tube
  • Glengormley
  • Gloucester
  • golden green
  • go to sports
  • Gravesend
  • Greenford
  • Grimsby
  • Greater Yarmouth
  • Guilford
  • Halifax
  • Black-smith
  • Harlesden
  • Harlow
  • Harrogate
  • Harrow
  • Hartlepool
  • Hastings
  • Hemel Hempstead
  • Hereford
  • Heswall
  • Upper Wycombe
  • Hoddesdon
  • Holloway
  • Hornchurch
  • Horsham
  • Hounslow
  • hove
  • Huddersfield
  • shell
  • Huntingdon
  • Ilford
  • Inverness
  • Ipswich
  • islington
  • Keighley
  • Kendal
  • Kensington
  • Kettering
  • Kidderminster
  • Kilburn
  • Kings Lynn
  • Kingsbury
  • kingston
  • Kirkby
  • Edge of the lake
  • Lancaster
  • Larne
  • Leamington Spa
  • Leeds-Briggate
  • Leicester Clock Tower
  • Leigh
  • Leighton Buzzard
  • Lewisham
  • lincoln
  • Lisburn
  • Liverpool Allerton Road
  • Liverpool Lord Street
  • liverpool old swan
  • Llanelli
  • londonderry
  • Loughborough
  • Loughton
  • Lowestof
  • Lurgan
  • Luton
  • Lytham St Annes
  • Macclesfield
  • Virginity
  • maidstone
  • Maldon
  • Manchester Piccadilly Gardens
  • Mansfield
  • Middlesbrough
  • Milton Keynes
  • Morpheth
  • Neath
  • newark
  • Newbury
  • Newcastle
  • (City of) Newport, South Wales
  • Newport, Isle of Wight
  • Newry
  • Abbot of Newton
  • Newtownards
  • Northallerton
  • Northampton
  • Northwich
  • Norwich
  • Nottingham
  • Oldham
  • Ormskirk
  • Orpington
  • Oswestry
  • Oxford
  • Green Palm
  • Peckham
  • Peterborough
  • Plymouth
  • Pontefract
  • Pontypridd
  • Pool
  • Portsmouth
  • Preston
  • Pudsey
  • Ramsgate
  • Rayleigh
  • Reading
  • Redditch
  • Retford
  • richmond
  • Rochedale
  • Romford
  • Rotherham
  • Rugby
  • Ruislip
  • Salisbury
  • Scarborough
  • scunthorpe
  • Sevenoaks
  • Sheffield Fargate
  • Sheffield Meadowhall
  • Shipley
  • Shirley
  • Shrewsbury
  • Assisbourne
  • Quagmire
  • Solihull
  • Southall
  • Southampton
  • Southend
  • Southport
  • Spalding
  • St. Albans
  • St. Austell
  • Saint Helena
  • Stafford
  • stains
  • Stamford
  • Stevenage
  • Stockport
  • Stockton
  • Stoke-on-Trent
  • Stourbridge
  • Stratford London
  • streatham
  • Sunderland
  • Surrey Docks
  • sutton
  • Sutton Coldfield
  • Swansea
  • Swindon
  • Tamworth
  • Taunton
  • Telford
  • tonbridge
  • thunder
  • Torquay
  • Trowbridge
  • Truro
  • Tunbridge Wells
  • Urmston
  • Uxbridge
  • Wakefield
  • Wallington
  • Wallsall
  • walthamstow
  • Warrington
  • Washington
  • Waterlooville
  • watford
  • Wellingborough
  • Wembley
  • West Bromwich
  • Weston Super Mare
  • Whitehaven
  • the wide ones
  • Wigan
  • Willerby
  • Wimbledon
  • Winchester
  • working
  • Wolverhampton
  • Green wood
  • Woolwich
  • worcester
  • Workshop
  • Worthing
  • Wrexham
  • Yeovil
  • york

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