RBC confirmed on Twitter that it faced an outage on Wednesday afternoon that left some customers unable to access their online banking accounts.
But by late afternoon, the bank said the technical issues should be resolved. He advised customers to try logging out and back in for the updates to work.
Please try calling or logging into online banking again. Technological issues should now be resolved. ^S
— RBC (@RBC) February 16, 2022
The bank has yet to issue an official statement about what happened, but it responded to frustrated customers on Twitter to confirm it was aware of an outage.
“We are working to resolve it quickly,” the bank said.
Thank you for contacting us. We are aware of the current outage and are working to resolve it quickly. At this time, we don’t have a resolution time available, but we ask that you try to log in again later. We appreciate your patience. ^S
— RBC (@RBC) February 16, 2022
Customers have complained about not being able to see their accounts on the mobile app or desktop, and some have complained about not being able to access their money while shopping.
@RBC I don’t have access to my grocery money, just found out there is a nationwide RBC outage affecting my accounts. What is happening here? I waited at the cash register for 30 minutes hoping it would work out, I’ll have to leave because now I’m out of money
— Andrew Currie (@EHSEA902) February 16, 2022
Daily Hive has contacted RBC for further details.
