The Nationwide Building Society’s Twitter page responded to customers saying they were aware of the issue but currently have no estimate of when it will be fixed. Other reported issues relate to mobile banking and online banking for Nationwide customers.
For this reason, they should not attempt to send or transfer funds multiple times during this outage, as all requests are placed in a queue.
The outage led to a series of sad stories on social media and on the Down Detector website, as many were enjoying their first days of vacation or preparing for a celebratory feast with Christmas Eve just three days away.
Lisa Stewart took to Twitter with her concerns, speaking to the @askNationwide Twitter account: “I just had my Christmas food store canceled because the payment couldn’t come out. Turkey and toppings, also birthday cake as I have a birthday on the 27th. Unable to book again [cause there is] no slots available. I don’t drive and I’m disabled, what should I do? Four kids and totally screwed up.
Caitlin Tanase, a Nationwide client, tweeted: ‘This happens too often, it was my only day off and I’ve had to cancel three appointments so far because the funds haven’t come in. account. I just finished my change of application with another bank, so I don’t have to deal with your nonsense anymore.
DO NOT MISS
On the Down Detector website, customers share the sad experiences that left them starting this festive season on the wrong foot.
User CB commented sharing the message that many Nationwide customers are familiar with today: “I just logged into my [Nationwide] online account and there is a message indicating a payment problem – ‘We’re sorry, all incoming and outgoing payments are delayed at this time. Your payment is in a queue, please do not resend it.’ Anyone else got this message? I’m worried because I have to get paid soon and I have to do my groceries.
A Nationwide spokesperson said: “Unfortunately there is currently a backlog of outgoing payments reaching people’s accounts as well as incoming payments reaching Nationwide current accounts.
“We are working hard to resolve the issue and apologize for any inconvenience caused. There is no need for people to return payments and these will be processed as soon as possible.
“All other services are operating as normal and members can continue to use their cards to pay for goods and services, access online banking and the banking app, and withdraw cash from ATMs.”
Unfortunately, the majority of these complaints receive the same response from the construction society’s Twitter page: “All outgoing/incoming payments are delayed at this time, as our payment system is currently down. The team is working as quickly as possible to help resolve this issue. My apologies for any inconvenience this may cause you.
Some customers have noted online that this isn’t the first time Nationwide has had an issue like this, while others share their frustration with the lack of communication.
DownDetector user Private20200000 shared, “The app and website say the phone lines are open 8am-6pm Monday-Saturday, but when trying to get through the lines are closed. The chat doesn’t work. no either. I was due to receive my transfer money on the 4th of December and am still waiting. What’s going on please? I can’t talk to anyone.
At this time, there’s no estimated time for this debacle to be resolved, leaving customers worried there won’t be enough time to salvage their Christmas plans.
Customers are advised that they can still send money if needed, but should note that there will be a delay in payment until the issue is resolved.
Additionally, Nationwide said direct debits and standing orders are still operating as normal.
Nationwide has reported on its website that all of its other services are operating normally and customers will be able to do the following:
- Transfer money between accounts
- Use their cards online or in stores
- Login to Internet Bank and Banking App
- Withdraw money from ATMs.