Lloyds, Halifax and Bank of Scotland customers appear to be struggling to access their money this morning with user reports showing complaints about online banking and apps
Customers of Lloyds, Halifax and Bank of Scotland struggled to access their accounts this morning following technical issues at all three banks.
Complaints on social media show people couldn’t use both mobile banking and apps.
Some people said they temporarily couldn’t see their balance online with accounts that said they had no money.
Customers had contacted the banks, all three of which belong to Lloyds Banking Group, on Twitter.
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One person said, “What’s going on? Mobile banking has been down for at least two hours now. I have bills to pay and money to transfer.
Another said: “Lloyds, looks like mobile banking is down. Can’t see October transactions and balance showing NA on all accounts.”
A third tweeted: ‘Anyone else having trouble with the Halifax app? This means all my info is not available and my balance is zero.’
Another said: ‘Has the Halifax app not working?
Did you have difficulty accessing your money this morning? Let us know: [email protected]
DownDetector outage tracking showed the problems started around 6am with 2,000 people complaining of technical difficulties with Lloyds Bank.
Halifax showed a peak of around 1,000 people, while 600 people complained about Bank of Scotland.
Lloyds Banking Group has apologized for the issues and told The Mirror its service should now be fixed.
Customers should now be able to review their balances, he added.
A spokesperson said: “We are aware that some of our customers have temporarily had issues viewing their account information.
“We’re sorry about that and it’s now back to normal.”
Are you entitled to reimbursement for bank glitches?
If your banking services have gone down, you are not automatically entitled to compensation – rather it depends on the severity of the breakdown that affected you.
For example, if it caused you to miss a bill or some kind of payment.
It also depends on how long the service interruption lasted and how quickly the bank worked to resolve it.
Lloyds Bank, Halifax and Bank of Scotland each have dedicated pages online to help you file a complaint.
If you plan to file a complaint, you need to gather evidence about how the service issues affected you and for how long.
For example, if it caused you to miss a bill or affected your credit score.
If you are desperate to access your money but your online services are down, you can visit your local bank branch to withdraw your funds as usual.
If you don’t have a local bank branch nearby or can’t get to one, try calling your bank or contacting them on social media to ask what to do.