Hundreds of Lloyds Bank, Halifax and Bank of Scotland customers have had their accounts blocked due to an issue affecting the banks’ online services and mobile apps.
The lenders, all owned by Lloyds Banking Group, confirmed the issue on their Twitter accounts around 11.30am BST.
As of 3:30 p.m. BST, the banks had provided no update on a resolution or the cause of the problem.
In response to customers on Twitter, Lloyds says it “does not currently have a timetable for when this is going to be fixed”.
According to the Downdetector site, customers began reporting issues around 10:00 a.m., with the issue appearing to affect customers across the country.
Frustrated customers shared their stories on social media:
I can’t pay for my groceries… I’m disabled and rely on delivery. But I can’t transfer the money to the right account…
— Gemma Holland (@photogemicphoto) August 25, 2022
MY FRIEND IS STRANDED IN A FOREIGN COUNTRY AND JUST NEEDS A REMINDER OF HIS PIN! VIA THE APP WHEN WILL THIS APP BE FIXED, WAS SITTING FOR HOURS AT THE AIRPORT.
— Laurie-Ann Kemlo (@LaurieAnnKemlo) August 25, 2022
Lloyds has closed dozens of branches this year, citing the rise of mobile and online banking.
Lloyds tweeted that services were back to normal at 9.43pm, more than 10 hours after the problem began.