HSBC crashes, leaving customers unable to access accounts and online banking


HUNDREDS of HSBC customers reported they were unable to log on and access the bank’s services this morning.

Over 800 issues have been logged so far on the Downdetector analytics website.


HSBC crashes, plunging customers into online banking chaosCredit: Reuters

It comes just after Nationwide also suffered a major outage a few days ago, disrupting customer payments and more.

This time, HSBC customers are running into trouble as online banking, mobile banking and the simple matter of logging into accounts go awry.

The problems appear to have started around 7.30am, although a peak of some 80 reports was also recorded at 11pm last night.

More than half of frustrated HSBC users can’t access mobile banking at all, meaning they can’t track payments or access their funds without going to a physical branch yet.

Savers are advised to verify bank accounts
Martin Lewis explains how to get £175 worth of money FREE by switching banks

Customers aired their complaints on Twitter.

One said, “I couldn’t log in this morning.”

While another said: “I can’t log into my business internet banking today, ‘Something went wrong’ he said.”

A third said: “I can’t access the desktop or the mobile app.”

“A lot of issues recently which is disappointing,” said another.

A spokesperson for HSBC UK said: “We are currently seeing some business customers having difficulty logging into their account.

“We are aware of the issue and are working on a fix urgently. We apologize for any inconvenience this may cause.”

It wouldn’t be the first time the bank’s customers have been left in the dark as services go down.

HSBC users struggled to use its app and make payments this month.

And HSBC customers again struggled to connect to their mobile banking to access accounts and pay bills following computer problems at the bank last month.

He also upset customers in March when he announced plans to close another 69 bank branches across the UK.

Whether you receive money for inconvenience is another matter.

Can I claim compensation for an online banking failure?

There is no automatic right to compensation as is the case with other services, such as telecoms for example.

You can file a complaint with your bank if you think you are owed money because of a breakdown, for example if you were unable to pay a bill on time and you were charged a fee. billed accordingly.

Each bank has its own complaints procedure and you will need to show how the technical issues have affected you.

You can then file a complaint with HSBC, either at your local branch or by using this complaint form.

You will need to think about how much you expect in compensation and when you expect to receive it.

If you’re really fed up with the service they provide, you can switch to another – and even earn some extra cash for taking the plunge in the first place.

Martin Lewis reveals how you could get up to £175 free by following the simple switch step.

We pay for your stories!

Do you have a story for The Sun Online Money team?


About Author

Comments are closed.