Fincare Small Finance Bank launches video banking services for customers


Mumbai: Fincare Small Finance Bank has announced an expansion of its cutting-edge banking services with the launch of its video banking services for customers.

In an effort to reduce queues and offer location-independent banking services, the Bank launched the Video Banking platform through which customers can connect face-to-face with a representative of the bank customer service and also chat, simply by initiating a video call using the bank’s whatsapp. channel.

The channel supports an increased trend towards modern digital banking with elements of higher personalization, fast and convenient, with the pleasure of full interaction without having to go to a physical branch. This channel not only brings the bank closer to the customer, but also makes it possible to offer tailor-made services.

Speaking about the new proposal, Ashish Misra, COO – Retail Banking, Fincare Small Finance Bank, said: “Fincare Bank has been at the forefront of using innovative technologies to make life easier for customers and provide them with convenient platforms. As a digital bank, we are always looking to develop capabilities that meet customers’ “proximity banking” needs. Video Banking is one such capability that aims to redefine the banking experience for millions of retail customers.”

Fincare Small Finance Bank is a new era bank with a digital DNA. It offers modern banking services through banking outlets, ATMs, WhatsApp, Mobile, Internet Banking, Video Banking and BOT.

Fincare Small Finance Bank aims to transform banking services for its customers through simple products, automated processes and instant decisions and transactions. Powered by technology, Fincare SFB, on the one hand, meets the banking needs of micro-entrepreneurs as well as micro-enterprises, enabling their financial inclusion, and on the other hand, provides modern and innovative banking services to digital enthusiasts. , metropolitan and urban customers.

Fincare Small Finance Bank commenced banking operations on July 21, 2017 under Section 22 of the Banking Regulation Act 1949, after receiving the final license from the RBI in May 2017. Fincare SFB was included in the second schedule of the Reserve Bank of India Act. , 1934, published in the India Gazette on April 13, 2019.

As of March 31, 2022, the bank serves over 32 Lakh customers in 19 states/UT and employs over 12,000 people.

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