Ecobank reassures customers with 24-hour digital banking this Easter

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By Modupe Gbadeyanka

Customers of Ecobank Nigeria Limited have been reassured that they will enjoy uninterrupted digital banking services during the Easter holiday.

The federal government has declared Friday, April 15 and Monday, April 18, 2022 public holidays for Easter.

While Nigerians would be at home enjoying the days without work, they will also have a reason or two to transact financially. Ecobank has assured its customers that its digital channels will be available throughout the period to serve them.

In a statement on Thursday, the lender said customers can seamlessly complete all their transactions through the Ecobank Mobile app, USSD*326#, Ecobank Online, Ecobank OmniPlus, Ecobank Omnilite, EcobankPay, Ecobank RapidTransfer, ATMs ticket machines and PoS terminals.

Customers also have access to an extensive distribution network of more than 50,000 bank branches spread throughout the country.

Speaking on the ubiquitous nature of the Ecobank Mobile app, Ecobank Nigeria’s Head of Marketing and Corporate Communications, Mr. Babajide Sipe, said the app, which is available for download on the Apple Store and Google Playstore, makes it extremely easy to bet on the go 24/7, allowing customers to meet their daily banking needs anywhere, anytime directly from their mobile device.

“Our mobile app allows customers to manage their accounts, send money, make payments, buy airtime, pay for services and perform other transactions within 33 African countries where Ecobank is present.

“The mobile app is secure, reliable, convenient and accessible to everyone. At Ecobank, we only have one mobile app on the Google Play Store, unlike other banks with different apps in the respective countries where they operate.

“Our customers can send money instantly to the 33 African countries where Ecobank is present; transfer money to other national and international bank accounts; transfer to a mobile money wallet in the same country; transfer money by email and SMS within the same country and send money to Visa cardholders via Visa Direct.

“Other unique features include the ability to open an Xpress account; create and fund a virtual card; set travel notifications for added card security; block and unblock one’s bank card; attach other bank cards to transactions; as well as the ability to add their bank profiles from different countries,” he said.

Additionally, he said Ecobank customers can “pay for goods via QR code with EcobankPay; split payments with other Ecobank mobile app users; place a standing order for future payment and make cardless ATM withdrawals using Xpress Cash.

He encouraged Nigerians to download the app for a first-hand experience especially during this Easter season for easy banking both locally and across Africa, pointing out that with the revamped app, customers do not need to carry cash to make their purchases, adding that there are no account fees. or paperwork and it can be downloaded instantly for easy banking.

Mr. Sipe pointed out that users of the mobile application have access to help or quick solutions by chatting with RAFIKI on our Facebook platform. It also provides assistance in locating the nearest Ecobank branches and distributors.

Ecobank Nigeria is a subsidiary of Ecobank Group, the leading pan-African banking group with operations in 33 African countries and an international presence at four locations (London, Paris, Beijing and Dubai). Ecobank Nigeria is a full service bank that provides wholesale, retail, investment and transaction banking services and products to governments, financial institutions, multinationals, international organizations, medium, small and micro enterprises and to individuals.

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