DBS digital banking services halted for second day, bank says it is doing its best to resolve the situation

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Earlier Wednesday, DBS said in a Facebook update that “all of our digital banking services were restored at 2am today.”

“Once again, we recognize the seriousness of the situation and apologize for the inconvenience caused,” the bank added.

However, people commenting on the DBS Facebook update and tracking website Downdetector.sg said they were still unable to access digital banking as of Wednesday morning.

Checks carried out by CNA showed that there were problems connecting to DBS digital banking services on mobile and laptop, with an error notification that the services were not available.

Downdetector showed reports of outages on DBS dropped around 2 a.m. but started to rise again around 6 a.m. Wednesday.

DISRUPTION NOT RELATED TO MYANMAR’S OBLIGATIONS

On Twitter, DBS also denied what it called “rumors” that the service disruption was linked to the sale of treasury bills by Myanmar’s National Unity Government (NUG).

“There is no truth in this. DBS did not sell any of these bonds,” the bank tweeted around 3:30 p.m.

The NUG is an alliance of pro-democracy groups, ethnic minority armies and remnants of Myanmar’s toppled civilian government formed after February’s military coup.

The shadow government said it raised $6.3 million on Monday, the first day bonds to fund its resistance movement went on sale.

A message posted on the official Facebook page of the NUG-appointed Ministry of International Cooperation on Tuesday claimed that the disruption in digital banking services of DBS and POSB was due to a high volume of bank transfers related to the sale of the bonds.

CNA has requested further information from DBS about the cause of the problem and what is being done to prevent it from happening again.

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