Citibank said in an email to customers that its operations would be affected on Nov. 8 “as our systems are undergoing scheduled maintenance.” Citibank has a significant setup of credit card business in India.
Citibank advised customers of a planned outage on Monday (November 8). The oytage will continue for 45 minutes, according to an email communication from the bank to its customers.
Citibank said in the email that its operations will be affected “as our systems are undergoing planned maintenance.” Downtime should be 3am to 3:45am, according to the email.
The email also gives details of the services that will be impacted during this period:
• Citibank Online and Citibank Mobile Banking
• Self-service requests
• IVR Service
He further stated that a dispute over any Citi credit card transaction can be raised by contacting Citiphone 24X7.
Citibank has a significant setup of credit card business in India. It was an early entrant into the credit card business in the country and has over two million customers.
According to Citibank’s website, it opened its first office in India in 1902 and is a major foreign investor. In 1993, it became the first bank to offer 24-hour telephone banking, the website added.
Citibank also launched the next generation of contactless credit card payments based on Near Field Communications (NFC) technology with Citi tap and pay in 2009, which, according to its website, was the first such initiative in India.
Bloomberg reported in April this year that Citigroup Inc. plans to exit retail banking in 13 markets in Asia (including India) and the Europe, Middle East and Africa region.