Capitec’s online banking platform outage persists for second day

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Capitec’s banking application, USSD and Internet banking services have been offline since Thursday morning. But card payments and ATMs are not affected.

Jacques Stander, Gallo Images

  • Capitec’s banking application, USSD and Internet banking services have been offline since Thursday morning.
  • Card payments and ATMs are not affected.
  • The bank blamed an infrastructure problem in its central servers.
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Capitec says it is still working to restore its online banking services after an outage that lasted more than 24 hours.

The bank’s app, online banking and USSD service for customers without a smartphone have been offline since Thursday morning. The bank’s customers expressed their frustration on social media, and Capitec remained the number one trending topic on SA’s Twitterverse on Friday morning.

“Capitec Bank is still experiencing an infrastructure issue in the central servers that support our banking channels. We realize this is a terrible experience for our customers and we apologize for the inconvenience caused,” the bank said in a statement. a brief statement.

The bank says it is “absolutely determined” to solve the problem. Card payments and ATMs are not affected by the outage.

Over the past two years, South African bank customers have experienced repeated bank runs. Absa and FNB customers were affected, with Standard Bank suffering outages so severe it was forced to hold a press conference to apologize. Its technical director resigned soon after.

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