Capitec Bank offline, millions without online banking services

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Capitec Bank is struggling to bring its app, internet banking and USSD services online. File photo.
Image: Freddy Mavunda

About 16.7 million people had no online banking services as of Friday morning as Capitec Bank continued to struggle to get back online.

As of 8 a.m. Friday, the bank confirmed that it continues to experience infrastructure issues with its central servers that support its banking channels.

The issue began Thursday morning and affected the bank’s application, internet banking, and Unstructured Supplementary Services Data (USSD) services.

“We realize this is a terrible experience for our customers and we apologize for any inconvenience caused if you have tried to use our banking app, USSD and internet banking services in the past 24 hours,” the company said. bank.

“We are absolutely committed to resolving this issue as soon as possible and have a team of technology experts to fix the issue. Customers can continue to use card payments and ATMs.

Capitec customers were not impressed. Many took to Twitter to complain that their bank accounts reflected “insufficient funds”.

Some went further, saying they would close their accounts as soon as they were back online.

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By Alexander Patrick






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