BNZ online bank down after major outage


A major outage hit the Bank of New Zealand, cutting internet services for customers.

Internet and mobile banking services for individuals and businesses are currently down, as well as money services for customers, the BNZ website says.

However, the bank’s website, bank flows are still operational.

The outage was reported by customers unable to log into online banking around 10.19am today.

BNZ “continues to work on a fix for this issue,” the bank said.

An update on BNZBank’s Facebook page said the ban team is “working hard to implement a fix to the system issues we are experiencing today.”

“Although we don’t have an ETA to share now, we will continue to provide status updates here,” he said.

“In the meantime, customers whose card was declined while using PayWave can try to insert their card into the terminal.”

“Unfortunately, this is not a solution for 100% of transactions, but it should prove effective for a large portion of declined transactions. Credit cards are unaffected by these issues and are working as usual.”

Bank customers posted nearly 1,000 messages under the Facebook update.

“I was left completely embarrassed when checking out, lunch was already eaten, card not working and couldn’t access app or internet banking,” the user said. Facebook.

“Another lady kindly offered to pay my bill, but that’s not ideal! Please fix the problem as soon as possible.”

Another mum said she had to go out and do her weekly shopping soon.

“I have no choice but to go back to town for a week! If I don’t go soon, my children will be without food for a week.”

Another user said it wasn’t good enough.

“Going on vacation with family without access to funds,” they said.


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