BB&T customers face limited online banking options this weekend | Local

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According to Truist Financial Corp., the BB&T website update will affect customers’ ability to complete an online transaction, withdraw cash and pay a bill, including through Zelle.


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Customers of Truist Financial Corp. Banking through BB&T accounts will have limited access over the Columbus Day weekend as part of a scheduled computer system update.

Truist’s website says in a customer Q&A section that the update will affect customers’ ability to transact online, withdraw cash, and pay a bill, including through Zelle.

The bank said it “expects to have all systems including mobile apps, online banking, BB&T ATMs and its contact center back up and running” by Sunday.

“We continue to support and guide our customers through the stages of the merger, providing helpful resources and information, including communicating with them in advance about this planned outage,” Truist said in a statement. communicated.

Truist debuted on December 7, 2019, following the purchase of SunTrust Banks Inc. by BB&T Corp. for $33.5 billion.

The continued economic uncertainty caused by the pandemic convinced Truist’s management team to be very deliberate with the two key integration elements that are critical to any bank merger: branches and software/hardware conversions.

Bill payments that were due over the weekend will be made at least one day before the due date.

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