DESPITE the recent spike in Covid-19 cases in the country, the industry group Bankers Association of the Philippines is assuring the public that its member institutions are committed to providing continued services.
It said in a statement released over the weekend that, given the current circumstances, its member institutions are strengthening their health standards to protect both customers and staff from infection. The temporary closure of specific branches and the reduction of working hours for routine cleaning and disinfection are examples.
These improvements are in addition to existing health protocols that its member banks have implemented at their branches, such as the use of face masks and social distancing in all locations, according to BAP.
“Your safety is our top priority,” he stressed.
The group also said its member banks are always developing new systems to keep services running for its customers. Operational changes will also be made to ensure that the Filipino public receives reliable and accessible services.
Finally, he advised customers to visit their bank’s website, social media platforms and announcements for more information on opening hours and financial services.
“Online and mobile facilities are fully operational and available for the convenience and protection of customers. Thank you for your patience and understanding during these difficult times,” BAP said.
His statement comes after the Bangko Sentral ng Pilipinas assured the public that banking services will continue to be provided to customers in locations where Alert Level 3 is in effect.
“The Bangko Sentral ng Pilipinas assures the public that the banking industry will continue to provide essential services to its customers despite the decision of the Inter-Agency Task Force for the Management of Emerging Infectious Diseases to place the National Capital Region, Bulacan, Cavite and Rizal under Alert Level 3 until January 15, 2022,” the central bank said.
In a separate statement, BDO Unibank Inc. announced that its branches in the National Capital Region (NCR) will close at 3:00 p.m. effective Monday, January 10, 2022, as part of its efforts to keep its customers safe and secure. of its employees.
In addition, the bank run by Sy said that from January 15 this year, its NCR branches will not be open for banking on Saturdays.
“The safety of our customers is very important to us. Our branch safety protocols remain intact and our employees are vaccinated. They also undergo regular antigen testing to ensure a safe working scenario,” he said. added.