If you had trouble accessing your account online with Bank of America Friday morning, you’re not alone — many customers reported issues with mobile and online banking.
The bank told the Observer it was aware that some customers were ‘being slow’ as they tried to access their account information on Friday and said it was working to improve the situation. as soon as possible.
At around 12:30 p.m., the bank said most customers could log in without issue. Customer information remains safe and secure, he said. But as of 1 p.m., some users were still having problems with their accounts.
As of 2:30 p.m., Bank of America said online and mobile services were fully restored.
More than 10,000 customers reported problems with the bank’s online and mobile services Friday morning, according to the Downdetector website, which tracks real-time status and outage information for a variety of online services and mobiles.
On social networks, several customers expressed their concerns about the impossibility of accessing their accounts.
“@BofA_Help Hey, is online banking down or what? can’t access the website or app.” a user tweeted at the bank assistance account around 10 a.m.
Others have expressed displeasure that the issue is happening on the first day of the month, when many have bills to pay or paychecks to cash.
“The Bank Of America app is down and my rent is due today,” one user wrote.
This story was originally published October 1, 2021 1:40 p.m.