For the 13e consecutive year, the JD Power Certified Customer Service Program recognized Bank of America’s Corporate, Business, and Commercial Banking for providing “an exceptional customer service experience.” Bank of America is one of only two companies to achieve this consecutive milestone.
“Our JD Power 2022 certification is a testament to our teammates’ continued commitment to delivering an exceptional customer experience with every interaction,” said Jennifer Boussuge, Head of Global Banking Operations. “I am proud of the dedication and commitment to our customer-focused culture that they demonstrate on a daily basis. »
The 2022 certification took into account the results of the survey and a detailed assessment of the bank’s operations. Once again, the teams successfully completed all requirements, including side-by-side call listening exercises, bank manager and business partner interviews, and process assessments. Traditional on-site assessment meetings were held remotely with relationship managers, advisors, key site managers and business partners to assess the bank’s service and support, day-to-day processes, business dynamics team and management practices.
“Congratulations to the Bank of America Corporate, Global Commercial and Business Banking Services team for providing an exceptional customer service experience over the phone for the 13e year,” said Mark Miller, practice leader, Customer Service Advisory at JD Power. “To be a commercial banking organization to reach this milestone of thirteen consecutive years is a true testament to their continued commitment and ability to deliver for customers.”
This consecutive certification represents our continued commitment and ability to deliver for our customers in all types of environments.
“Bank of America is committed to providing researched advice and valuable solutions to small and medium businesses through all economic cycles and to consistently delivering seamless experiences and exceptional service,” said Wendy H. Stewart, President, Global Commercial Bank. “This designation underscores our company’s ability to deliver an exceptional financial experience to our customers with the solutions and services they need and in the way they prefer.
Bank of America is one of the world’s leading financial institutions, serving individuals, small and medium-sized businesses, and large corporations with a full range of banking, investment, asset management, and banking products and services. other financial and risk management products and services. The company provides unparalleled convenience in the United States, serving approximately 67 million consumer and small business customers with approximately 4,000 retail financial centers, approximately 16,000 ticket vending machines, and award-winning digital banking with approximately 55 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving businesses, governments, institutions and individuals worldwide. whole world. Bank of America provides industry-leading support to approximately 3 million small business households through a suite of innovative, easy-to-use online products and services. The company serves customers through operations across the United States, its territories and approximately 35 countries. Bank of America Corporation Stock (NYSE: BAC) is listed on the New York Stock Exchange.
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Alex Lawson, Bank of America