Bank Muscat: an innovative journey in offering banking services and products


Muscat: Over the past four decades, Bank Muscat has firmly established itself as one of the leading financial institutions in the Sultanate. He has contributed to the improvement of services provided in the banking sector and has become the first choice of customers as a banking partner. Additionally, the bank has played a pioneering role in the planning and implementation of CSR programs and initiatives as well as in the development of Omani human resources. Its long experience since the 1980s has resulted in the wide success of its exceptional range of services and products, which have been developed in harmony with the technological transformation of the modern era.

This success would not have been possible without the strong support of its valued customers who have been partners in the bank’s journey since its inception and in its constant development over the past 40 years. Bank Muscat is delighted to dedicate this success to its loyal customers and assures them that it is committed to continuing this inspiring journey with them and contributing to the realization of their dreams. Today, Bank Muscat is the leader in the financial services industry in the Sultanate with over RO12 billion in assets, 174 branches and over 800 ATMs and CDMs spread across the country, making it the choice customer favorite.

Speaking on the occasion, Ahmed Faqir Al Bulushi, Chief Banking Officer of Bank Muscat, said: “We are delighted with the outstanding achievements of the bank over the past four decades and are proud of the leading role it plays in the Sultanate. As one of the great success stories of the Holy Renaissance, Banque Muscat has become a trusted partner for everyone, be it government, business or individuals. The bank has strengthened the Sultanate’s banking sector as an Omani institution that provides a full range of banking products, services and solutions. It should also be noted that the bank contributes greatly to helping our valued customers realize their dreams and aspirations. »

Ahmed Faqir Al Bulushi, explained that Bank Muscat will continue to leverage all of its capabilities and expertise to provide the best possible services across the Sultanate. He added: “The digital transformation has enhanced the services and facilities offered to our large family of customers. The bank’s efforts have been instrumental in achieving greater financial inclusion in the Sultanate and today customers can get banking services quickly and quickly whether they are at home, office or even on the go. We would like to assure our customers that Bank Muscat will continue its journey of inspiring innovation fueled by new global banking trends, valuable feedback from our customers and government efforts to bring the fruits of growth and development to all regions. of the country as part of the ambitious and forward-looking Oman Vision 2040.”

Experienced and qualified human resources

Bank Muscat has been strongly encouraged by the results of its continued investment in human resources. It closely supports youth development efforts through specialized programs and courses to achieve national development goals. The bank recognizes that employees are its main strength and the main reason for its success and achievements. Therefore, he constantly invests resources and time to further develop their skills and help them reach their full potential. Upon arrival at the bank, tailored training and development opportunities are offered to train employees in work-related processes and procedures so that they can deliver to the best of their abilities. The bank is responsive to employee feedback and strives to ensure a professional work environment based on fair and equal opportunities for all employees, state-of-the-art technology and the best global financial practices. The bank has over 3800 employees and boasts of an excellent Omanization ratio of over 95%. With its positive work culture, shared values, promotion of innovation, employee engagement activities and HSE (health, safety and environment) best practices, Bank Muscat is a dream employer for many job seekers. employment in the Sultanate, especially those interested in the banking and financial services sector.

Developed banking network

In line with its commitment to strengthening financial inclusion and ensuring greater availability of its services and products, Bank Muscat has the largest network in Oman with 174 branches and over 800 ATMs, CDMs and other electronic devices. Customers can enjoy a lot of services through this network, from opening accounts to helping get finance that suits their various needs such as Sayyarati, Baituna or personal finance and many more. The shift from traditional banking to digital banking remains an ongoing process with new features and services being added all the time for the benefit of customers. The biggest benefit of digital banking is that it gives people more ways than ever to access the services they need for their day-to-day banking needs. Today, digital banking provides many tools and features that were not available in the traditional banking space. The development of digital services in the Sultanate has gone through different stages and has seen a leap forward thanks to technological advancements in the recent past.

Exclusive banking services

In line with its vision “To serve you better, every day” and its commitment to excellence in customer service, Bank Muscat is keen to further develop its services and products to meet the aspirations and needs of customers and in line with trends. global financials. Its Retail Banking unit offers a full range of products and services designed specifically for the needs of individual customers of all ages. In particular, Bank Muscat Premier Banking has established benchmarks through banking facilities offered by Asalah Priority Banking and Al Jawhar Privilege Banking. These innovative services aim to offer tailored and customer-centric financial solutions.
The dynamic nature of the payments landscape constantly opens up new opportunities for innovation and growth. Today, customers can enjoy a fast and secure banking experience 24/7 from the comfort of their home and office. A large number of customers are already using the various features available such as bill payments, mobile recharges, payments within Bank Muscat and Oman and international payments and transfers, activation/deactivation of debit cards for a international usage, opening new accounts via website, opening new savings account for existing customers via mobile banking, booking fixed deposits, QR code based PoS payments, etc. They can make quick transfers to Bangladesh, India, Pakistan, Sri Lanka, the Philippines and Egypt with instant credit to the recipient’s account in many cases, in addition to remittances across the world via the SWIFT network. Bank customers find digital banking channels a convenient option for paying school fees, mobile recharges, transferring funds within the bank and in Oman, changing PIN, loading funds on mobile wallet, prepaid cards and checkbook applications, among others.

Contact Center Services

The Bank Muscat contact center represents an important communication channel allowing the bank’s customers to quickly get in touch with the bank whenever the need arises. As part of its customer-centric strategy, Bank Muscat operates the largest contact center in the banking industry in the Sultanate, which is managed by a team of knowledgeable and highly trained Omani telephone bankers. The contact center uses an integrated voice response (IVR) system to answer simple queries, while telephone bankers are always available 24/7 to handle more complex queries and clarifications.

It’s a matter of pride that the contact center, which receives millions of calls each year, has minimal wait times with 90% of calls answered within 20 seconds. He can be reached at 24795555 via call or WhatsApp. The contact center, which offers a number of banking services including money transfers, utility bill payments, checkbook inquiries, real-time deposit and currency exchange, has already won the award. Best Call Center in the Industry (Banking) at the prestigious Insights Middle East Call Center Awards. .


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