ADIB sees a significant increase in the use of its digital banking channels


Abu Dhabi, United Arab Emirates: Abu Dhabi Islamic Bank (ADIB), a leading financial institution, today announced that it has recorded a significant increase in the use of its digital banking channels during the first quarter of 2022. According to the ‘ADIB, 40% of customers’ personal finance apps now take place digitally on its mobile app, up from 30% in the first quarter of last year.

The Bank currently has over 700,000 digitally active customers, reflecting the growing demand for digital services, including personal finance. In order to meet the growing demand for services and products available through its digital channels, ADIB has announced the launch of the “Finance Express Refund Campaign”, which offers customers the opportunity to recover up to AED 1,000. when applying for personal funding using the mobile application. The campaign, which will run through July 5, 2022, includes up to two installment deferrals each year with a first installment payment grace period of up to 120 days.

ADIB express finance was launched to provide customers with easier access to personal finance through the ADIB mobile app. This service, developed in ADIB’s digital laboratory, aims to enable eligible customers to obtain financing instantly. Pre-approved ADIB customers looking for personal finance can now complete all application steps on their smartphone via ADIB’s state-of-the-art mobile app and receive their funds the same day without needing to visit the bank. one of our branches or to manually sign a document. While the process for customers is fast, easy and secure, the risk methodology applied by the bank is still rigorous to ensure that customers get a finance facility within their means.

Sameh Awadallah, Acting Global Head of Retail Banking at ADIB, commented : “We are witnessing a growing customer demand for services over digital channels, which is a natural and expected trend given the high pace of adoption of digital technologies, which customers today prefer as a convenient option to perform their banking transactions wherever they are and without the need to visit branches. Digital banking is the cornerstone of our growth strategy. We are now beginning to reap the significant benefits of our investment in the digital transformation strategy, which will reflected in the strong growth in the number of users of our digital platforms and the transactions carried out there.As part of our efforts to make ADIB the most innovative Islamic bank, we seek to improve the functionalities of our services digital banking to ensure customers can access the full range of banking services es that we offer through our online platforms and our mobile application. We are committed to keeping pace with this trend and working to provide more digital products and services. »

ADIB is currently promoting its digital transformation program to increase productivity and improve the banking customer experience. ADIB has experienced rapid growth in the rate of use of its digital channels. And has recently won several awards in recognition of its success in digital banking solutions and retail banking, including Global Finance magazine’s “Best Islamic Digital Bank” award.


About ADIB

ADIB is a leading Islamic bank with over AED 133 billion in assets that was established in 1997 and whose shares are traded on the Abu Dhabi Stock Exchange (ADX). More than one million customers benefit from its extensive distribution network of 70 branches and more than 500 ATMs. The bank also offers world-class online, mobile and telephone banking services, providing customers with seamless digital access to their accounts around the clock. ADIB offers retail banking, corporate, business, private banking and wealth management. ADIB remains one of the leading banks in the recruitment, development and promotion of local talent. The bank has one of the highest Emiratization ratios with over 40% of the bank’s workforce being UAE nationals. ADIB is present in six strategic markets: Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Sudan, Iraq and Qatar.

Named “World’s Best Islamic Bank” by the Financial Times publication The Banker and Best Bank in the United Arab Emirates by Forbes, ADIB has a rich track record of innovation, including introducing the world’s first digital Islamic bank to young people and by being the first bank in the world. The United Arab Emirates will allow account opening by facial recognition.

For more information, visit or contact:
ADIB Edelman
Lamia Khaled Hariz Simon Hailes
Head of Public Affairs Director of Financial Communication


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